Princess Hotel Guyana has a strong commitment to providing excellent service to all of our customers and visitors of our Web site, including respecting your concerns about privacy.

We understand that you may have questions about how these Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site. This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you. At Princess Hotel Guyana, meeting your needs and expectations form the foundation of everything we do, including protecting your privacy.

Princess Hotel Guyana International Privacy Statement

We at the Princess Hotel Guyana recognize the importance of protecting the privacy of individual-specific (personally identifiable) information collected about guests, callers to our hotel reservation desk, visitors to our Web sites, and members participating in our Membership Programs (collectively 'Customers'). We have adopted this Customer Privacy Policy to guide how we utilize Information about our Customers. This Policy will evolve and change as we continue to study privacy issues.

Application

This policy applies to residents both local and international. We collect Information only in a manner deemed reasonably necessary to serve our legitimate business purposes and comply with our legal obligations. We safeguard our Customers' personally identifiable information by using industry standard practices. Although "guaranteed security" does not exist either on or off the Internet, we make commercially reasonable efforts to make our collection of such Information consistent with all applicable laws and regulations. We take commercially reasonable efforts to ensure that to the extent we control the Information, the Information is used only as authorized by us and consistent with this Policy, and that the Information is not improperly altered or destroyed. Our privacy protection practices help us to maintain accurate, timely, complete and relevant information for our business purposes. Our communication system, software and database practices have been designed to aid us in supporting authenticity, integrity and confidentiality. Although we use commercially reasonable efforts to maintain data security when data is transmitted through third party communication service providers, we do not warrant the security of data during such transmission.

The Internet

On our Web sites we do not collect personally identifiable information from Customers unless they provide it to us voluntarily and knowingly. When you reserve a room with us we will capture information such as name, address, telephone number, e-mail address, and credit card number to process your reservation. If you have consented to be put on our e-mail lists, we may contact you via e-mail from time to time. You will always be provided with a way to opt-out of future e-mailings. However we will continue to send e-mails to confirm your reservations.

Cookies

We may place a "cookie" on your web browser. A cookie is a very small text file that is sent to a Customer's browser from a web server and stored on the Customer's computer hard drive. It assigns the computer a unique identifier. The cookie stores information on your hard drive so we can communicate with you more efficiently, respond to you based on prior sessions at which you provided information about you or your preferences to us and understand what you prefer to view on our Web sites. We do not use cookies to store passwords or credit card information. Cookies do not tell us your individual identity unless you have chosen to provide it to us. Your browser may be set to allow you to be notified when a cookie is to be placed on your browser, decline the cookie or delete cookies that have been placed on your browser. Some functions of our Web sites may not work or may work slowly if a cookie is refused.

The Information We Collect.

If you make a reservation through our hotel reservation desk or through our web site, we will collect and store your name, address and other basic information about you for the purpose of reserving the hotel accommodations or making other hospitality services available to you.

Opt-out

We offer Customers the opportunity to "opt-out" of communications. A customer may elect to opt out of receiving communications by following the directions posted on the e-mail.

Reservations

When a Customer calls our hotel reservation desk or contacts us via the Internet, fax or other means about hotel reservations, we need certain information such as name, address and telephone number to respond to the inquiry and to make the reservation. This information is sent to the hotel where the reservation is also recorded. A credit card number is necessary to guarantee the reservation past a certain time. The hotel will charge the credit card account of a Customer who fails to arrive and fails to cancel the reservation in a timely manner. Depending on the time the reservation is made for conditions may be imposed on the reservation such as minimum length of stay, advance deposit and other terms of the contract. A Customer should always ask for and record a confirmation number when making, changing or canceling a reservation. Information collected as part of the reservation process is used as this Policy describes whether or not the Customer actually utilizes the hotel reservation.

E-mail

We will ask Customers to submit their e-mail address when they make a hotel reservation with us or enroll in a Loyalty Program. The primary purpose for capturing your e-mail addresses when you make a reservation with us is to send you a reservation confirmation. Our confirmations may contain additional offers based on information you provide and your information provided. Customers will always have the ability to opt-out of future e-mail communications; however, we will continue to send e-mails to confirm your reservations. It is our intent to only send e-mail communications to Customers who have consented to receive them and/or to Customers who have permitted third parties to share the Customer's e-mail address for purposes of receiving promotional e-mails. At any time a Customer may opt-out of receiving e-mail communications by notifying us as provided in the Feedback/Opt-Out section above.

What We Won't Do With Customer Information. We will not:

1. Sell or rent Information to parties outside the Princess Hotel Guyana;

2. Use the Customer Information we collect and store to make decisions about granting or extending consumer credit unless the Customer submits a separate credit application and authorizes us to use or disclose this information;

3. Act as a consumer reporting agency, or furnish information about any Customer's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics or mode of living to any consumer reporting agency;

4. Distribute any Information about any Customer on billing, collection or payment disputes with the hotel;

What We Will Do With Customer Information: We will:

1. Use Customer Information to solicit additional hotel stays at the same hotel and to offer goods and services we believe may be of interest to Customers on behalf of ourselves;

2. Include information about Customers gathered from other sources we believe to be reliable to identify our Customers more thoroughly and update Information we store;

3. Create and use aggregate Customer data that is not personally identifiable to understand more about the common traits and interests of our Customers;

4. Transfer Customer Information to the party that acquires the business or assets to which the information relates.

The Policy in effect at the time of each visit to a Brand Web site applies to that visit. However, we may change or terminate this Policy at any time without prior notice by posting an amended version of the Policy on our Web site and providing you with the ability to opt out of any new, unanticipated uses of Information not previously disclosed in the Policy. Please check our Policy each time you visit our Web site or more frequently if you are concerned about how your Information will be used.

If after reviewing this Statement, you have any questions or privacy concerns please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it